Sunday, December 09, 2007

Got patience?

view through window, La Ceiba, HondurasThrough the kitchen window


Life in Honduras takes a lot of patience.


I know that cleaning house isn't rocket science but I do have to do a lot of very basic training. I understand that someone who doesn't have glass windows in their house is probably not going to know how to clean them. Someone who has a dirt floor may not know how to properly clean a ceramic tile floor. Someone who does not own a cabinet or a piece of wood furniture probably doesn't realize that dousing it with water is not a good thing.

(Yeah, they always say they are experienced, but what that really means is that they had a job for a day and a half sometime in the past five years.)

Before we hire anyone, we always say that we have our own way of doing things and it may be different than they are used to. We tell them that we would expect them to be flexible to our ways. They always eagerly agree.

Starting with day one, I have to say to every maid, "Do not use bleach on the floor, the clothes, the sheets, OR the towels. Never use bleach on anything unless I give you permission and then I will show you how to dilute it. Bleach can ruin the clothes. Always ask me first if you think that you need to use bleach."

That sounds like overkill, however, even with repeated reminders, I do not understand why someone would (and has) poured bleach straight from the bottle onto my clothes or sheets and ate holes in them. I do not understand why after ten days of mopping floors with me saying "Please don't use bleach because it is dangerous for the dogs," why on the eleventh day, someone will decide, for some odd reason, that today it will be okay to use bleach on the floor.

Is it stupidity, stubbornness, or rebellion? Or, as one Honduran suggested, are the brain cells of the poor damaged from malnutrition? I don't know but it sure is hard to explain.


Sometimes I think that they think because I am a rich foreigner that I cannot possibly know how to clean house or wash my own clothes. (I'm not rich, by the way, but all foreigners are perceived as rich, and relative speaking, they are.)

Here are some examples of true life conversations:

Clothes Washing Detergent

First day:
LG: This blue spray is for cleaning glass. This purple spray is for cleaning sinks. This Ace blue powder is for washing clothes. It is only for clothes. Don't use it on anything else because it could damage it.
Maid: OK.

Wednesday:
Maid: I'll clean the terraza floor with Ace.
LG: No, Ace is detergent only for washing clothes. Only use it for washing clothes. Don't use it on anything else because it could damage it.
Maid, looking doubtful: OK


Thursday morning:
LG: What did you use to clean the kitchen floor with?
Maid: I used the blue stuff.
LG: What blue stuff? The spray?
Maid: No, the Ace.
LG: No, don't use Ace on the floors. Ace is detergent only for washing clothes. Only use it for washing clothes. Don't use it on anything else because it could damage it.
Maid: Oh...

Thursday afternoon:
LG, pointing: There is some gunk stuck on the floor here. Tomorrow, please use a scrub brush and some water to try to remove it.
Maid: Should I use Ace on it?
LG: No, Ace is detergent for washing clothes. Only use it for washing clothes. Don't use it on anything else because it could damage it.
Maid, still doubtful: OK
LG, pointing outside: Look, do you see those two rows of ceramic tile by the stairs that are shiny?
Maid: Yes.
LG: Do you see the rest of the tile that is dull?
Maid: Yes.
LG: The reason why the other tile is dull is that a maid insisted on using Ace to wash floors. Those last two rows weren't installed until after she left and no one has used Ace on them.
Maid: Uhmmm.

Nonstick Pans

First day:
LG: See these pans that are black inside? This is a special type so that food doesn't stick. Never use metal utensils with them because metal will damage them. Only use wood or plastic spoons − the ones in this drawer. In other words, use these black utensils with the black pans. Also, ONLY wash these pans with a sponge and dish soap, nothing else. Ever, because it will damage them.
Maid: OK.

Later that day:
Maid, picking up a harsh scrubby to clean the nonstick pan.
LG: No, Nora. Remember? The black pans should be cleaned only with a sponge, never anything else.
Maid: But it has a stain.
LG: It doesn't matter. Only use a sponge to clean it, never anything else, because scratchy things will damage it.
Maid: Should I use Ajax?
LG: No, only use a sponge. The stain doesn't matter as long as the pan is clean.
Maid: Then should I use a Brillo pad?
LG: Absolutely not. A Brillo pad will ruin it and I'll have to throw the pan away. Only use a sponge.
Maid: Hmmmm.


I've got patience!

Those are actual conversations. So far Nora doesn't seem to have a bleach fetish, thank goodness, but I don't know how I'm going to break her from the Ace.

El Jefe laughingly read these conversations out loud, but he used a loud, annoyed voice for my part. No! Didn't happen that way. Absolutely not! I was perfectly calm and reasonable and said the things each time as if I had never said them before. I'll probably have to say them again tomorrow.

Sometimes I think that I need a locked cabinet, not for my jewels ;-), but for my Ajax, Ace, bleach, and Brillo pads. I do need to use these things occasionally or I swear I wouldn't even keep them in the house. It's like keeping a loaded gun around.

11 comments:

Tom said...

That Ace must be some incredible stuff. If it is safe for clothes how can it eat the glaze off ceramic tiles?

Maybe you need to use a citrus or vineagar based cleaner. Can you get Oxyclean down there for your clothes?

kathleen said...

hahahahaha...I know what you mean fom my own conversations. I don't have a maid, thank heavens, but it's hard to get my point across to someone who already has it in her mind what is good for me or whatever my situation might be at the moment.

And of course, I'm the rich American. I hate that. I work in the same place as all the other teachers, and they tell me that I earn more than they do, because I'm a foreigner. Actually I do not. I earn less than the teachers who have been there longer or who are on contract.

One does have to have patience. Last Thursday, I caught a girl cheating in my class. It was only a word game, so I said, "Please don't cheat. It takes the fun out of the game for everyone else." And she continued. "Please don't cheat. That ruins the game for the other players." She persisted. "Please don't cheat. You ruin the game for the other players when you cheat." She continued to cheat. We stopped playing. Maybe she was just that kind of person.

TICA MACHA (aka Teri) said...

By all means, lock up the hard stuff (brillo pads, bleach, etc.)
You can repeat it till you're blue in the face but they revert to what they know and have done for years and you will be left with the damaged goods.
I am so frutrated with my yard guy that only comes once a week for a few hours. I tell him NOT to use the hand-held hedge cutter on the big branches (hibicus), please use the saw and as soon as I walk away, he's back using all his strength cutting huge branches with the hand trimmer. When it breaks, he'll just hand it to me broken. Same with lawnmower. He just runs over anything with it.
Guess I'll be back to doing my own yard again. Poco por poco.

lornag said...

We did take the bleach away. It is not locked up but it's in my bathroom and not to be used unless given permission.

Lorna

Aaron Ortiz said...

Cleaning is so ingrained in culture. It is taught by imperious mothers who command their daughters to use bleach and ace!

Considering the pay, I think it's safe to conclude that most or all maids are poor.
They probably think that all the specific details of "this cleaner for this" and "this procedure for that" are too complex. They've never had to learn all that before.

Compared to the poor, a middle class "American" is VERY rich.

northern_r said...

I've heard similar stories just like yours since I've been living here. Why don't you get rid of the maid and do the work yourself? I know a good number of middle/upper class foreigners that do just that. I'm one of them. This way things are done EXACTLY how you like them to be done. And you stay in fantastic shape from all of the activity! My big house keeps me very busy, but I feel good about the fact that my cloths are washed properly and my house is kept the way I want it to be kept. Most foreigners didn't have maids before moving here, why use them now? Unless you like to deal with the drama of it all.

Patty said...

MM suggested that you stop looking in LC for a maid, and go out to one of the aldeas to look. He says that if you pick up a young girl with no experience, you can train her to do it your way. The downside of that is that you have to finish raising her and give her the opportunity to go to school.

He's trying to convince me, but I've already raised six teenagers.

Jennifer said...

Man, I don't know if I will be lucky enough to have a maid - in some ways I hope so (bad arthritis, so it would make life easier) but then again, I hope not (I don't know if I have the patience to deal with people like that. I deal with people like that every year for 4 months straight doing taxes, and they drive me absolutely bonkers. I dont know if I can handle it full time, LOL)

What color is your house? I wonder if that color is close to what color my husband painted our house. When I asked him he said it was a very light melonish color, so I wonder if it is close to the color of your house.
~Jennifer

wayne said...

Just catching up on your posts. Really enjoying the last few posts re the hardships of moving to a foreign country and THE MAID! It is all sooooo familiar! We have a cleaning lady (same one for two years. She's a keeper!) She comes once a week for 4 hours. She only has two things that drive me semi nuts. She will use the same rag on the floor as the countertops and to wash the mirrors. I just rewash all the mirros and countertops myself after she leaves. The second thing is her absolute fetish for Pledge. She will spray that stuff on anything that doesn't move! I stopped buying it for her and she showed up with a three pack of it and handed me the receipt! I just laughed and gave up.

La Gringa said...

You got me, Tom! I don't know, maybe it has to do with the quality of the tile.

Vinegar! That's what I use for many things, but I'm telling you the maids think that I'm outta my mind!

I don't know what is in most of the cleaners here, but I'm deathly allergic. I get terrible headaches and once I actually had to go outside and ask the maid to rinse the entire floor before I could come back in.

Kathleen, it is incredible how stubborn people can be when in actuality, they KNOW NOTHING! I can't imagine why anyone would think to use bleach on a floor unless it was a hospital floor.

Maybe the cheating girl wasn't concerned about the effect on others and needed some personal consequences?

TicaMacha, yard work is another thing that is so hard to understand. When you have the proper equipment and show someone how to use and it obviously works better and often easier, why they revert to using the machete to hack something to death.

Lorna, that's a good idea and I think I may move some of that stuff.

Aaron, it is hard to figure out, though, where or why anyone would get the idea that clothes detergent should be used on floors or whatever.

Do you think it is really much different than any job, where you have to learn the company's procedures and do things the way the boss wants it done?

If for example, your boss told you to document a computer program in a certain way, would you continually disregard his instructions because you thought your way was the only way?

Northern, why? because I'm assimilating! ;-) It is part of the culture, sort of an informal welfare system, and housekeeper work keeps a lot of families, especially single uneducated mothers, from going hungry.

I do all of our laundry and have not have a maid much more than I've had one, but she came to us, desperate for work so I'm trying to help her and her family and hopefully, eventually it will be a help to me, too. She's a good person and a hard worker so I want to give her a chance. It also helps me to learn about the culture and gives me lots of opportunities to practice my Spanish.

Patty, we did that once! But I guess we didn't go far enough because this girl had a really snotty attitude.

Jen, if anyone needs some help it would be you with seven kids! Thinking about it, you must have a lot of patience with seven kids.

This article shows the color of our house:

Best desserts in town

There are other photos throughout the blog that show parts of it.

You are worried about that color! He needs to send you a photo so you can stop worrying.

La Gringa said...

Oops. I went to look up that link and forgot to respond to your comment, Wayne.

Nope. I can't deal with the dirty rags. I have a whole box full of cleaning rags but still have to remind Nora to get a clean one when the current one is dirty. Someone once "cleaned" a mirror with Pledge. What a mess that was.

We are still in the training process and I am still patient and hopeful -- and hopeful that I don't have to write another mopey post about her leaving!

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